# Conneti — Terms and Conditions
**Effective date:** 2026-10-24
**Policy version:** 2026-10-24.v2
Welcome to Conneti ("we", "our", "the Platform"). By creating an account or using the Conneti website or mobile application (together, the "Service"), you agree to these Terms.
## 1. What Conneti is (and is not)
Conneti is a **connective platform**. We introduce passengers to independent drivers of cars, SUVs, trucks, and buses. We do not own vehicles, employ drivers, set fares, or transport passengers. Every trip is a private arrangement between a passenger and a driver.
Bicycles, motorcycles, and tricycles (keke) are not permitted on the Platform.
## 2. Accounts
- You must be **at least 18 years old** to create an account.
- You must provide accurate information, including a valid Nigerian phone number.
- You are responsible for keeping your login credentials secure.
- One account per person.
## 3. Fares and payment
- Conneti does **not** set, collect, or guarantee fares.
- Passenger and driver agree the price directly by chat or call.
- Payment is made off-Platform (cash or bank transfer).
- Conneti charges **no commission** on rides in this version.
- Subscription features (Conneti Pass) and rental commissions, when introduced, will be clearly disclosed and require separate acceptance.
## 4. Driver obligations
Drivers agree to:
- Hold a valid Nigerian driver's licence and vehicle registration.
- Register the vehicle plate number truthfully; false plates are grounds for permanent ban.
- Maintain the vehicle in a reasonably safe, clean, roadworthy condition.
- Comply with the Federal Road Safety Corps and Delta State transport regulations.
- Not discriminate against any passenger on the basis of religion, tribe, gender, or disability.
- Not solicit passengers off-Platform or bypass negotiation flows to defraud.
## 5. Passenger obligations
Passengers agree to:
- Provide accurate pickup and drop-off information.
- Treat drivers and vehicles with respect.
- Pay the agreed fare at the end of the trip.
- Not use the Service for illegal purposes.
## 6. Prohibited conduct
The Platform may not be used for: transporting illegal goods, harassment, fraud, impersonation, sharing others' personal data, scraping the app, or interfering with the Service.
## 7. Ratings and removal
Users may rate one another after every trip. Persistently low-rated users, verified fraud reports, or serious safety incidents may result in suspension or permanent removal.
## 8. Safety and SOS
The Platform provides safety features (SOS, share-trip, in-app reporting) as a good-faith service, not a replacement for emergency services. In an emergency, call the Nigeria Police (**112**) or Federal Road Safety Corps (**122**) directly.
## 9. Limitation of liability
Conneti is provided "as is". To the fullest extent permitted by Nigerian law, Conneti is **not liable** for loss, injury, damage, delay, or theft arising from any trip, rental, or interaction between users. Our maximum aggregate liability to any user shall not exceed ₦10,000 in any twelve-month period.
## 10. Criminal acts and user conduct
Conneti does **not** condone, authorise, encourage, or facilitate any criminal act carried out by a passenger, driver, vehicle owner, or any other user of the Service. Any criminal, fraudulent, violent, or otherwise unlawful act committed before, during, or after a trip or rental is the sole and personal responsibility of the person who commits it. Conneti is not a party to any trip or rental and accepts no responsibility for the conduct of users.
## 11. Indemnification
You agree to indemnify, defend, and hold harmless Conneti, its founders, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, fines, penalties, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) any trip, rental, interaction, payment, agreement, or dispute between you and another user; (c) any criminal, negligent, or unlawful act by you; (d) your breach of these Terms or any applicable law; or (e) any content, information, or material you submit through the Service.
## 12. Cooperation with authorities
If a competent Nigerian law-enforcement agency, court, or regulator issues a lawful request, order, warrant, or subpoena, Conneti will cooperate in good faith and may disclose account details, trip metadata, communications on the Platform, and other information in its possession to the extent required by law. By using the Service you consent to such disclosure for the purpose of investigating or prosecuting unlawful conduct.
## 13. Termination
We may suspend or terminate accounts for breach of these Terms or applicable law, with or without notice.
## 14. Changes
We may update these Terms. Continued use after changes are posted constitutes acceptance. Material changes will be announced in-app.
## 15. Governing law and disputes
These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes will be resolved by arbitration seated in **Nigeria**, in English, under the Arbitration and Mediation Act 2023.
## 16. Contact
Email: **support@conneti.ng**
